We understand that occasionally you may have a water leak such as a broken waterline, leaky faucet, running toilet, etc., that will affect your utility bill. We do offer an adjustment to your account for these unforeseen problems. Your account is eligible for one adjustment every 24 months.
Once per calendar year, customers who fill up a pool may apply for a credit on the sewer portion of their utility bill. Actual numbers of gallons used to fill the pool must be provided during the same month of filling the pool.
Credits will be calculated using a 12-month average usage. The average usage is then subtracted from the highest meter reading that includes the leak. The difference in cost is calculated and the water account is credited with that amount on the sewer line of the account. This is because the city actually supplied you with the water, no matter where it went.
The credit will be included in your next water bill or you may request an updated bill/balance from the Utility Billing Department at 912-756-3345.