Leak Adjustments

Requesting a Bill Adjustment

We understand that occasionally you may have a water leak such as a broken waterline, leaky faucet, running toilet, etc., that will affect your utility bill. We do offer an adjustment to your account for these unforeseen problems.

Application Process

You must complete the Leak Credit Request Form (PDF) and return it, along with a receipt for the repairs, to: 

40 Richard R. Davis Drive
P.O. Box 250
Richmond Hill, GA 31324

Your account is only eligible for one adjustment every 24 months.

Credit Process

Credits will be calculated using a 12-month average usage. The average usage is then subtracted from the highest meter reading that includes the leak. The difference in cost is calculated and the water account is credited with that amount on the sewer line of the account. This is because the city actually supplied you with the water, no matter where it went.

The credit will be included in your next water bill or you may request an updated bill/balance from the Utility Billing Department at 912-756-3345.